Why New Supervisor Training Services Found To Be Key A Key Ingredient Of Business Growth

By Nancy White


If commercial enterprises are to do well, then providing new supervisor training services needs to be a key element in their strategy. Yet to often it is in this area that enterprises fall down in so far as they tend to promote people into supervisory jobs before they have acquired the required expertise.

Looking at technical positions it would be very strange for someone to be appointed without the necessary training and qualifications to do the job. Yet with supervisors this seems to happen on a regular basis and all too often new appointees are sent into the workplace blissfully unaware of what is required from them. This can result frequently in new line managers losing confidence in themselves, starting to doubt their own ability and before long the supervisory aspect of their job begins to suffer. Anxiety and stress related issues will hamper the new supervisors performance even further which will only make an already bad situation worse.

Sometimes the cause of this problem is the belief in an old mistaken theory that great managers are born not made. This belief advocates throwing people into the deep end trusting that their natural abilities will eventually surface helping them to cope and ultimately thrive. Another is the practice of promoting staff into supervisory roles based on their technical competence. In these instances it is believed that the primary duty of a line manager is to deal with the technicalities of the job role, and that if this is successfully achieved, the process of man management, perceived as a secondary level duty, will naturally follow.

Naturally a thorough understanding of the job technicalities is necessary, but leading businesses are aware that their success relies largely on developing the competency of their man management. The coaching and growth of man management skills is a practice that should take place both before and then throughout the job holders tenure. Some organizations actually see this type of training and development as a set of tools deemed essential for management to function correctly. In many instances bigger organizations would have a department to provide this training themselves. Smaller organizations take advantage of the many programs available through specialized training companies.

Typically a leadership development program would be split into the following main categories of development. Firstly leading people which would involve the subjects of motivation and empowerment, decision-making and problem solving, communication and how to select and develop people for your team.

Planning is another vital tool in the supervisory toolbox. Course material here should cover subjects such as the importance of planning and why companies place such importance on this function. The effects, both positive and negative planning can have on business outcomes. Acquiring the skills to forecast, how to set objectives and creating action plans are also important. A sound knowledge of policies and procedures are important for businesses, particularly regarding those dealing with workplace health, safety and environmental security.

Getting others to do work is naturally key to the success of a line manager. Organizing others to get the actual job done is really the make or break of a supervisor and key to this is the ability to delegate. Volumes have been written on this subject alone with various styles and methodology being advocated, but in the final analysis they all end up focusing on communication. Communication within the work team and communication between teams.

No supervisory development program would be complete without acquiring the skills to control and monitor progress within the organization. This would include the methods through which performance is measured, evaluated and where necessary action is taken to correct and improve performance.

New and prospective line managers will have a far better chance of success if given the appropriate training and ongoing support and thus the proper set of tools for the challenges that lie ahead.




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